Legal Statement
Making a booking through the web page www.granisla.com involves the express acceptance on the part of the customer of each and every general condition, which is considered an integral part of the booking in accordance with the specific legislation in force.
BOOKINGS AND REFUNDS
When a booking is made, it is done by making a secure credit card payment of a deposit, whose amount is indicated on the corresponding payment page. A booking is not considered firm until this deposit has been paid. The rest of the payment must be made at the beginning of the provision of the service, otherwise the booking is considered to be cancelled according to the conditions detailed in the cancellation section. Customers will receive details of their bookings by e-mail, together with an identification number (Reference) and an accommodation ‘Voucher’ enclosed with all associated information and services contracted.
The transaction will be carried out in EUROS, no matter what the origin of the customer or the establishment selected.
INCLUDED WITH THE BOOKING
The services detailed according to the booking conditions stipulated for each tourist establishment selected at the time of making the booking. Including V.A.T.
CUSTOMERS RESPONSIBILITIES
On making the booking, the customer is fully and exclusively responsible for the accuracy of all the information that has to be given. If it proves to be incorrect, this could lead to the cancellation of the booking.
CANCELLATIONS
Customers may cancel the services requested or contracted at any time, with the right to the return of any amount they might have paid as an advance deposit, but they will have to compensate the tourist establishment they have booked under the conditions described below:
The cancellation of the booking confers the right to retain, by way of compensation, the following percentage of the deposit required:
50% of the amount of the deposit when the cancellation is made with a minimum of fifteen (15) days before the date fixed for occupying the accommodation.
100% of the amount of the deposit when it is made within fifteen (15) days of the date fixed for occupying the accommodation. As well as deposits paid are not refundable when there is no check-in on the arrival date.
RESPONSIBILITY FOR THE BOOKING SYSTEM
Contractor: Gran Isla S.A.
Address: Avda. Golf,1. 07180-Santa Ponsa. Illes Balears, Spain.
Contact: Tel. (+34) 971691900. Fax (+34) 971699188. E-mail: comercial@granisla.com
VAT ID: A-07063654.
